Privacy Policy

1. Introduction

Welcome to MoveMyPet ("we", "our", "us"). We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website movemypet.in (the "Site") or use our domestic pet relocation services.

By using our Site and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website or services.

2. Information We Collect

We collect information to provide better services to our customers. The types of information we collect include:

• Personal Identification Information: Name, email address, phone number, billing address, and any other information you voluntarily provide when you fill out our enquiry forms, request a quote, or communicate with us.
• Pet Information: Details about your pet(s) including species, breed, age, weight, health status, vaccination records, and any special requirements – necessary for providing safe and tailored relocation services.
• Payment Information: When you make payments through our secure payment gateway (RazorPay), we collect billing information but do not store full credit/debit card details on our servers.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, clicks, and referring URLs. This helps us improve our user experience.
• Device and Browser Information: IP address, browser type, operating system, and device type – collected to ensure compatibility and security.
• Location Data: If you provide your pickup and drop locations, we use this data to plan routes and provide accurate quotes.

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To process your enquiries, generate quotes, coordinate pet transport, and provide updates throughout the journey.
• Communication: To respond to your queries, send booking confirmations, transport updates, and important service announcements.
• Customer Support: To assist you with any issues, complaints, or special requests you may have.
• Improvement: To analyse usage patterns and feedback to improve our website, services, and customer experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Marketing (with consent): To send you promotional offers, service updates, and newsletters – only if you have opted in to receive such communications.

4. Data Protection & Security

We implement a variety of security measures to protect your personal information:

• SSL Encryption: All data transmitted between your browser and our website is secured using industry‑standard SSL/TLS encryption.
• Restricted Access: Only authorised personnel have access to your personal data, and only as needed to perform their duties.
• Secure Payment Processing: Payments are processed through RazorPay, a PCI‑DSS compliant payment gateway. We do not store full card details on our servers.
• Data Minimisation: We collect only the information necessary to provide our services.
• Regular Audits: We periodically review our data handling practices to ensure compliance with privacy regulations.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest possible standards.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following scenarios:

• Service Providers: We may share information with trusted third‑party service providers who assist us in delivering our services – for example, transport partners, veterinarians, or payment processors. These partners are bound by confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., courts, government agencies).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
• Consent: We may share your information with third parties when we have your explicit consent to do so.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our Site.

We use the following types of cookies:

• Essential Cookies: Necessary for the Site to function properly (e.g., session management, CSRF protection).
• Analytics Cookies: Help us analyse how visitors use our Site (e.g., Google Analytics). We use this data to improve our content and services.
• Functionality Cookies: Remember your preferences and settings to provide a more personalised experience.
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Your Rights

We respect your rights regarding your personal data. You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data (subject to legal or contractual obligations).
• Restriction: Request that we limit the processing of your data.
• Data Portability: Request a machine‑readable copy of your data to transfer to another service provider.
• Objection: Object to the processing of your data for marketing or other legitimate purposes.
• Withdraw Consent: Withdraw your consent at any time for processing based on consent.

To exercise any of these rights, please contact us using the details provided in Section 10 below. We will respond to your request within a reasonable timeframe (usually 30 days).

8. Third‑Party Links

Our website may contain links to third‑party websites or services that are not operated by us. This Privacy Policy does not apply to those external sites. We recommend reviewing the privacy policies of any third‑party sites you visit. We are not responsible for the content, privacy policies, or practices of any third‑party websites or services.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to remove that information from our systems.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.