Frequently Asked Questions

Yes. Indian Railways allows pet transport in AC First Class (1A) cabins or coupes. MoveMyPet manages the entire process: booking all berths under a single PNR, submitting the written coupon allotment application to the Chief Commercial Manager (CCM), and handling the mandatory station parcel office weighing procedures 3 hours before departure.

The official Indian Railways dog transport booking charges are calculated based on luggage scale rates (Scale-L) and the pet's actual weight. On average, booking a dog in a brake van ranges from ₹500 to ₹2,500. For luxury travel in an AC First Class coupe, you must pay the full passenger fare for all 2 or 4 berths, plus an additional luggage fee at the station parcel desk.

Yes, dogs can travel unaccompanied via Indian Railways through MoveMyPet’s unaccompanied pet rail service. We assign a certified, trained pet handler who travels alongside your pet in the AC First Class coupe, manages all platform clearances, handles bio-breaks at major junctions, and provides real-time WhatsApp updates.

Private coupe or cabin allotment is subject to chart preparation by the railway authorities. If a private coupe is denied, MoveMyPet activates a pre-arranged backup protocol: we either reschedule the rail journey to the next available train with open allocations or smoothly transition your pet to our climate-controlled road transport network.

MoveMyPet handlers closely track the train schedule to identify major station halts lasting 10–20 minutes. During these halts, handlers securely leash and muzzle your dog for platform bio-breaks. Feeding schedules are strictly maintained using premium dry food or home-cooked meals provided by the pet parent.

Yes. Cats, birds, rabbits, and other small domestic pets can travel via Indian Railways. Cats can travel with our handlers in 1A coupes or inside secure, locked IATA-compliant travel crates placed within the guard’s brake van. All small pets require a validated veterinary fitness certificate before boarding.

To book a dog in an Indian train, you must present three mandatory documents at the parcel office: an updated vaccination card (including valid Rabies and DHLPP shots), a Fit-to-Travel Veterinary Certificate issued within 24–48 hours of departure, and a confirmed journey ticket or PNR copy.

Yes, it is safe if managed correctly. MoveMyPet utilizes reinforced, well-ventilated, IATA-approved travel crates for brake van transit. We ensure the pet is placed in the designated dog box area of the guard's van, provide absorbent bedding, and coordinate with the train guard for basic oversight during the journey.

Carrying a pet in an unbooked class or without a valid parcel luggage receipt violates Indian Railways Section 146. If caught, you will face a steep financial penalty calculated at six times the luggage scale rate, and your pet will be immediately removed to the brake van.

You must bring your pet to the railway station's Parcel/Luggage Office exactly 3 hours before the scheduled train departure. This time window is legally required to complete physical weighing, verification of veterinary certificates, ledger entry, and the issuance of your official luggage receipt.

Air India and Akasa Air allow small pets (dogs, cats, and birds) weighing up to 5 kg–7 kg (including the weight of the soft-ventilated bag) to travel inside the passenger cabin. The booking is subject to flight captain approval and a maximum limit of 1–2 pets per flight.

Larger dogs exceeding 7 kg travel via airline cargo systems. They are booked either as Accompanied Baggage (on your passenger ticket) or as Manifest Cargo (independent travel via an Airway Bill). MoveMyPet manages the manifest cargo stream, securing space in the airline's temperature-controlled, pressurized, and dark cargo holds where pets easily relax.

Air pet relocation costs depend entirely on the airline’s volumetric weight calculations (Crate Length x Width x Height / Factor). Domestically, flight costs range from ₹15,000 to ₹45,000. International pet relocation costs are significantly higher due to mandatory customs clearance, quarantine fees, and IATA manifest cargo rates.

An IATA-compliant crate is a rigid plastic or wooden pet carrier meeting strict International Air Transport Association laws. The crate must have a secure metal grille door, multi-point ventilation on three sides, heavy-duty nuts/bolts, and must be large enough for your pet to stand erect, turn around, and lie down naturally.

Yes. MoveMyPet provides a comprehensive crate-sizing service. We measure your pet from snout to tail-base and paw to ear-tip to supply or customize an IATA-compliant travel crate. We also offer crate conditioning training guides to reduce your pet's travel anxiety.

Snub-nosed breeds like Pugs, Boxers, and French Bulldogs face higher respiratory risks during altitude changes. Because of this, many commercial airlines ban them from cargo holds. MoveMyPet conducts strict health screenings and routes these specific breeds via customized road or rail transport networks instead.

The AQCS NOC is a mandatory legal clearance document issued by the Ministry of Fisheries, Animal Husbandry and Dairying in India. It is legally required for all pets entering or exiting India to prevent foreign disease transmission. MoveMyPet's customs division handles all AQCS applications and inspections.

A Rabies Titer Test (RNATT) measures the level of neutralizing antibodies against rabies in a pet's blood. It is an entry requirement for rabies-free countries like the UK, EU nations, Singapore, and Australia. MoveMyPet coordinates blood sampling with EU-approved certified laboratories in India.

International pet relocation timelines vary by destination country. Moving a pet to the USA or UAE takes roughly 15 to 30 days. Relocations to the EU, UK, or Australia can take 3 to 4 months due to mandatory waiting periods following the Rabies Titer Test.

Under IATA rules, pets are not fed solid food within 4–6 hours of a flight to prevent choking and motion sickness. However, MoveMyPet installs dual water bowls and funnel systems on the crate door, allowing airport handlers to replenish water without opening the crate.

Private pet taxi and dedicated road transport charges generally range from ₹15 to ₹25 per kilometer for long-distance, inter-city relocations. This specialized pricing covers a private air-conditioned vehicle, a professional pet driver, fuel, highway tolls, and regular pet health stops.

Yes. To make relocation economical, MoveMyPet operates scheduled shared pet shuttles across major routes like Delhi-Mumbai, Bangalore-Hyderabad, and Pune-Mumbai. Pets travel in individual, sanitized crates within a spacious, climate-controlled van at a fraction of private taxi costs.

Yes. In our private, dedicated pet cab packages, up to two human family members can accompany their pets at no extra vehicle cost. This is an ideal choice for pet parents who prefer to oversee their pet's comfort firsthand during inter-state road journeys.

Our drivers follow a strict safety protocol, stopping every 2.5 to 3 hours at secure, well-lit highway points or open fields. During these stops, handlers unleash the dog for a short walk, allow them to relieve themselves, and offer fresh water.

Our specialized pet transportation vehicles are modified for safety. They feature internal ventilation upgrades, secure tie-down anchor points for travel crates, impact-tested pet seatbelt harnesses, specialized thermal insulation, and dedicated on-board pet first-aid kits.

MoveMyPet strictly follows international veterinary and airline mandates prohibiting chemical sedation. Sedatives drastically drop a pet's blood pressure, cause severe disorientation, and increase respiratory risks at high altitudes or in closed transit spaces. We utilize natural pheromones and crate familiarity training instead.

For domestic transit across state borders by road, rail, or air, dogs must have valid Anti-Rabies (ARV) and DHPPiL (7-in-1) vaccinations. Cats require Anti-Rabies and FEV/Tri-cat (3-in-1) vaccinations. All shots must be active and administered at least 21 days before travel.

MoveMyPet prioritizes life safety. Our transit routes are digitally mapped alongside a comprehensive database of 24/7 emergency veterinary hospitals and clinics. If a pet shows signs of distress, our handlers instantly route to the nearest verified veterinary clinic for medical treatment.

Microchipping is not a legal requirement for domestic rail or road transport within India, though it is highly recommended for permanent identification. However, a 15-digit ISO 11784/11785 compliant microchip is 100% mandatory for any domestic air cargo or international relocation.

For safety reasons, puppies and kittens must be at least 8 to 12 weeks old for domestic road or rail travel, and must have received their primary vaccinations. For air travel and international relocation, pets must be a minimum of 12 to 16 weeks old.

We do not transport pets in their third trimester of pregnancy due to high stress risks. Senior pets or pets with chronic health conditions (e.g., diabetes, heart issues) are accepted only after a detailed veterinary screening and the issuance of a specialized medical clearance certificate.

We enforce a strict hygiene policy. All pet relocation vehicles and transport crates undergo deep chemical sanitization and UV-C sterilization before every assignment. Furthermore, all migrating pets must undergo a certified spot-on tick and flea treatment 48 hours prior to boarding.

Yes. All MoveMyPet field handlers are certified in basic animal care and first aid. If your pet requires daily oral medications or supplements for chronic issues like arthritis, our handlers will administer them precisely according to your vet's written schedule.

We use species-specific, natural pheromone calming sprays inside our transport crates and vehicles, such as Adaptil for dogs and Feliway for cats. We also encourage pet parents to include an unwashed clothing item in the crate so our scent can soothe them.

For human safety and pet comfort, reactive or aggressive dogs are assigned exclusively to our senior, animal-behavior-trained handlers. They travel in dedicated, private vehicles with heavy-duty reinforced crates, ensuring zero physical interaction with other animals or crowds.

MoveMyPet’s door-to-door service is a full-service relocation package. We pick up your pet from your current residence, manage all veterinary clearances, coordinate train/air/road logistics, navigate check-ins, and deliver your pet directly to your new home.

For inter-city domestic road or rail transport within India, we recommend booking 7 to 14 days in advance to secure coupe allotments and handler schedules. For comprehensive international pet shipping, bookings should be initiated 30 to 90 days prior to travel.

Yes. For all inter-state road transport cab journeys, we provide a live GPS tracking link. For rail and air shipments, our dedicated handlers send real-time WhatsApp updates, photos, and video clips at every major transit point, station halt, or airport check-in desk.

Your pet's travel kit should contain: their official vaccination card, a copy of the fitness certificate, a familiar blanket or toy, an adjustable leash and collar with an ID tag, pre-measured meal portions in airtight bags, and any required prescription medications.

The overall cost of pet relocation is determined by four key variables: the chosen mode of transit (air vs. rail vs. road), the total route distance, the volumetric size and weight of your pet (which dictates crate pricing), and any specific government documentation or quarantine fees.

Yes. MoveMyPet partners with top insurance providers to offer specialized, optional third-party pet travel insurance. These packages cover unexpected transit medical expenses, emergency veterinary care, and accidental injuries sustained during the relocation journey.

Cancellations made 7 business days prior to the travel date receive a full refund, minus a basic administrative booking token fee. Cancellations within 7 days are subject to partial deductions. Please note that airline manifest cargo bookings and railway ticket cancellations follow the official carriers' refund tables.

Yes. MoveMyPet regularly coordinates multi-pet moves for families relocating with several dogs, cats, or mixed species. We offer bundled multi-pet discount packages and can customize larger, dedicated road transport vans or multiple rail coupe bookings to accommodate your entire pet family.

Yes, we transport exotic domestic pets, provided they are legally owned and do not fall under the protected species lists of the Wildlife Protection Act or CITES. We assist in obtaining the necessary local forest department clearances and transit permits.

Our handlers stay with your pet throughout the entire delay. MoveMyPet logistics kits always include 24 hours of extra food and water reserves, ensuring your pet remains fed, hydrated, and calm even during unexpected infrastructure delays or cancellations.

Yes. If there is a scheduling gap between your arrival and your new home's handover, MoveMyPet offers clean, verified pet homestays and kennel boarding facilities. We house your pet safely and arrange final door delivery once you are ready.

MoveMyPet accepts all digital payment formats, including major Credit/Debit Cards, secure UPI transfers (GPay, PhonePe, Paytm), Net Banking, and direct corporate account payment portals for corporate employee relocation packages.

Yes, every MoveMyPet handler undergoes strict background verification and intensive training in canine/feline body language, animal behavior management, humane restraint methodologies, flight/rail terminal logistics, and basic pet first aid.

Yes. We work directly with corporate HR departments and global relocation management companies. We provide specialized, tax-compliant invoices, itemized expense breakdowns, and formal corporate quotations to ensure your pet relocation costs are smoothly reimbursed.

Regular packers and movers lack the veterinary insight, legal licenses, IATA certifications, and climate-controlled infrastructure needed for safe animal transport. MoveMyPet is a specialized pet relocation service. We treat animals as living family members, prioritizing their emotional comfort, hydration, and safety above all else.