Data Deletion Request

1. Your Data Rights

Under applicable privacy laws, you have the right to request the deletion of your personal data that we hold. MoveMyPet respects your privacy and is committed to fulfilling such requests in a timely and transparent manner.

2. What Data We Collect

We collect personal information to provide our pet relocation services. This may include:

• Name, email address, phone number, and billing address
• Pet details (species, breed, age, weight, vaccination records)
• Communication history (enquiries, quotes, emails, WhatsApp messages)
• Payment and transaction information
• IP address and website usage data

3. How to Request Data Deletion

To request deletion of your personal data, please use one of the following methods:

4. What Happens After Your Request

Once we receive your data deletion request:

• Verification: We may request additional information to verify your identity and confirm that the data belongs to you.
• Processing: We will process your request within 30 business days of verification.
• Confirmation: We will send you a confirmation email once your data has been deleted.
• Exceptions: Some data may be retained for legal compliance, fraud prevention, or to fulfil obligations (e.g., tax records). We will inform you if any data cannot be deleted.

5. What Data Will Be Deleted

Upon successful verification, we will delete the following personal data:

• Your name, phone number, and email address
• Your billing and shipping addresses
• Pet details and health records (unless required by law)
• Communication history (enquiries, quotes, emails)
• Website usage and IP address data
• Any other personal data you have provided to us

Data that will NOT be deleted: Aggregated anonymized data used for analytics, data required for legal compliance, or data necessary to resolve disputes.

6. Contact Us

If you have any questions about this process or need assistance, please reach out to us: